Next-day delivery with signature
We aim to deliver all orders on time, but delays do happen from time-to-time.
Delivery to some areas may also take a little longer; please allow for 48-72 hours (Handling Time is included).
Delivery methods and costs*
Orders £29.99 and over (up to 25 kg): FREE
Orders under £29.99 (up to 25 kg): £4.99
Orders are dispatched Monday to Friday - excludes Bank Holidays.
Please note weekends and bank holidays are not counted as working days.
Tracking your courier delivery
If your order has been dispatched from our warehouse, you will have received a tracking number from one of our couriers (either DX Delivery or Royal Mail) and you will be able to track your order on their website.
Processing and Dispatching Your Order
We aim to process orders within 1 working day of receiving payment and a valid prescription where required. If we cannot do so within 3 working days we will contact you by email. Delivery is by either Royal Mail, or DX Delivery, and delays can occur beyond our control. Card payments are automatically processed at the time of the order.
You will be notified via email once your order has been dispatched.
It is the customer’s responsibility to ensure that there is someone available to sign for their delivery, or that special delivery instructions have been left when placing the order. If alternative delivery instructions are given, PetsMagnet LTD will not be liable for the cost of the replacement should it go missing or damaged, after being left as the customer has instructed.
Where specific delivery instructions are left at time of ordering, these may not always be followed by the courier delivery driver as it is up to their discretion.
We are unable to ship to BFPO addresses.
Returns & Damages
If the customer has requested a cancellation but the order has already been dispatched then we will not be able to cancel and refund the order.
I’ve received an incorrect, damaged or faulty item – what should I do?
From time to time, mistakes can occur when packing your items. If you have received an incorrect or damaged item, or find your product is faulty, please get in touch – with your order number to hand – and a member of our team will be happy to help. Email us at email@example.com with images of the item.
We have a new 30 day return policy so simply post the item back to us at: 16 South Folds Road,Corby,NN18 9EU
You will need to pay for return if had a Free Delivery
Customer Support: 01536 744 356
Office hours 9:00am - 4:30pm Monday to Friday (Bank Holiday opening hours may differ)
This Returns Policy does not affect your legal rights.